Call us at 732-210-3289
Contact Us 732-210-3289
support@ebuyusa.com

Price protection policy:

At Ebuy USA our philosophy is to offer lower prices everyday with great service to our customers. In the electronics industry specifically televisions prices may change day to day week to week. Our maximum price protection per order is $100.00. We will always try to retrieve additional price protection from manufactures however there is no guarantee we will be successful. Our maximum guaranteed price protection is $100.00

Oversized merchandise (Flat screen TVs over 46", BBQ Grills & Furniture) Shipping Policy.

All shipping options that we provide are fully insured. Please read through the options to select what is best for you.

We take every precaution during our shipping preparation process to ensure that your order arrives to you in perfect condition. Each item on your order is scanned for accuracy of model and serial number. We apply large orange fragile sticker labels to notify the carrier that your shipment is fragile and requires special handling.

Standard Delivery ships via freight forwarder. You will receive a shipment notification email once your item(s) ship with a tracking number. Shipping usually take 6-9 business days from when your order gets picked up.

White glove delivery entails the Tv getting shipped with a private trucker. You will receive a shipment notification email once your item(s) ship with a tracking number. A shipping company representative will contact you while the merchandise is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00 am and 5:00 pm, Monday through Friday. If you will not be available to accept delivery during those hours, You may reschedule with the truckers on a time and date that they have available. The truckers will bring the television into the home and plug it into the wall to make sure everything powers on and the tv is in perfect condition. This does not include assembly or installation for the tv

FedEx delivery is our fastest and best option available. Delivery takes 1-5 days to get to your home. When we ship large screen televisions via FedEx we double box your television and In addition to the manufacturer's standard foam and corrugated packaging, we also apply a special shock absorption polyethylene material to the outer carton of every TV. This safeguard will disperse energy from impact during transit, and eliminate damage to the product itself. FedEx will bring the television to the front door of your home. Signature is required for any television over 46 inches. When shipping with FedEx you get a longer exchange policy for damaged or cracked units. If you notice any damage to the TV you have 72 hours to notify EbuyUSA from the time you sign for the tv for us to exchange the television for you at no extra cost.  

 

  Oversized Merchandise Acceptance Instruction:

We take every precaution during our shipping preparation process to ensure that the oversized merchandise reaches you in perfect condition. Although it is unusual for oversized merchandise, shipped via a special Home Delivery company, to sustain damage during transit, ALL merchandise shipped via freight must be inspected prior to signing acceptance.

Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage.

Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do NOT refuse the delivery if you notice damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment.

It is very important to notate any noticed damage to the merchandise and/or carton it came in, on the bill of lading (BOL) before signing for it. If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been refused because of actual damage. 

 

All shipping options that we provide are fully insured. Please read through the options to select what is best for you.