Oversized merchandise (Flat screen LED TVs over 55", plasma TVs over 51", BBQ Grills & Furniture) are shipped via a motor freight carrier that specializes in Home Delivery. Since these items are large and fragile, special handling is required, and cannot be shipped via our standard shipping options.
We take every precaution during our shipping preparation process to ensure that your order arrives to you in perfect condition. Each item on your order is scanned for accuracy of model and serial number. We apply large orange fragile sticker labels to notify the carrier that your shipment is fragile and requires special handling. The labels also include important step-by-step instructions on how to inspect and sign for your shipment. In addition to the manufacturer's standard foam and corrugated packaging, we also apply a special shock absorption polyethylene material to the outer carton of every TV. This safeguard will disperse energy from impact during transit, and eliminate damage to the product itself. Our professional appointment-based delivery service allows you to open and inspect your new TV prior to signing and accepting the TV. When you purchase a TV at eBuyUSA.com, you can be sure that it will arrive perfect working order, and will remain that way for a long time to come.
A shipping company representative will contact you while the merchandise is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00 am and 5:00 pm, Monday through Friday. If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee.
Standard Delivery: A single driver will deliver the merchandise to your front entrance provided that it is on the ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance that doesn't require stairs. If the entrance requires a flight of stairs, please select our White Glove Service
White Glove Delivery: A team of two drivers will deliver the merchandise to any room at the destination address. Your merchandise will be unpacked and placed anywhere you desire (up to 2 flights of stairs) and all the debris will be removed (does not include assembly or installation)
Oversized Merchandise Acceptance Instruction:
We take every precaution during our shipping preparation process to ensure that the oversized merchandise reaches you in perfect condition. Although it is unusual for oversized merchandise, shipped via a special Home Delivery company, to sustain damage during transit, ALL merchandise must be inspected prior to signing acceptance.
Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage. In most circumstances it is not necessary to lift the merchandise out of the carton for inspection; you can simply remove the straps and/or plastic clip located on the side of the box, and then easily slide the box off the merchandise.
Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do NOT refuse the delivery if you notice damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment.
It is very important to notate any noticed damage to the merchandise and/or carton it came in, on the bill of lading (BOL) before signing for it. If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been refused because of actual damage.